Feedback Stat Patient Satisfaction Support

Patients today have many choices where they can receive their healthcare. Healthcare providers need to be alert to how their office is providing service. How does this level of service compare to other medical centers? Too often an overworked receptionist may make the wrong comment to the wrong patient.

Office managers need to know the value of training and implementing change in the office; did it make a difference?

The financial impact of losing just one good patient or family has a long term impact on the practice. The staff needs to be customer centered, they need to know how they are being perceived.

The practice needs to know what new services are needed and what the impact will be if the changes are incorporated.

Too often patient satisfaction surveys are geared around non measurable questions. Surveys are filled in by hand and must be turned back to the receptionist or mailed in. Patients are in a hurry, forms get lost, and valuable feedback is not provided. The medical office has spent thousands of dollars in training, phone systems, software, and does not know if it is making a difference.

Feedbackstat provides a real time solution to patient satisfaction. Patients receive an e-mail invitation to provide feedback regarding their most recent visit. An embedded link means the patient needs only to click and the survey is immediately opened. The survey takes <2 minutes to complete.

Once the patient clicks on "submit", the data is instantly available to the office manager for review. Data is presented in graphs along with detailed comment reports.

Your reports will show you how well your front office is running, is there an issue with billing? Is the waiting room comfortable? Was the patient treated by the medical staff with compassion and professionalism? Would the patient refer other family members and friends to your facility?

Patient privacy is respected, the HIPPA compliant software insures that sensitive information is not revealed without patient consent.

Our proven internet tool has processed over 100,000 patient feedback reports.

Our surveys are also available in Spanish. All data is reported in English or Spanish.

You can select from our proven survey templates or have a customized survey developed.

Should you have legacy data, our support team can upload the data. This means your new online survey data includes all of your historical results as well.

Benchmarking: There is value in seeing how your level of patient service compares to similar medical facilities. Please contact our support team to see how this benchmarking feature can be implemented.

To see a demo of the survey, click here.

Getting started:

Is as easy as contacting Feedbackstat. A survey tool will be selected, your office logo will be embedded, and your customized reports page will be provided. Set up takes only a few days.

Your support specialist will insure that your patient satisfaction tool meets your budget as well as patient information needs.

Payment can be made by credit card or company check. Should you not be satisfied with the service, you may cancel at any time.

For more information, please contact us today.